Frequently Asked Questions
Everything you need to know about buying and selling pre-owned electronics.
What is the Gazelle Certified guarantee?
Every device we sell undergoes a rigorous 30-point inspection process to ensure full functionality. We stand behind our electronics with a 30-day money-back guarantee if you are not completely satisfied.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Do the devices come with a warranty?
Yes, all Gazelle Certified devices include a limited 30-day warranty. You also have the option to purchase extended coverage plans at checkout for additional peace of mind.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm, allowing you to pay for your device in monthly installments.
How do I sell my old phone to Gazelle?
Simply find your device on our website, answer a few questions about its condition, and get an instant offer. If you accept, we provide a free shipping label for you to send it in for inspection and payment.
Are chargers and accessories included with my purchase?
To reduce electronic waste and keep prices low, our devices are shipped with a compatible charging cable, but wall power adapters and headphones are sold separately.